Once the darling destination of
Global companies for their backend and customer support service, India lost ground
faster than water flowing during flood. Year of 2005 to 2009 were considered as
golden period for Indian BPO sector and every one were jumping in the business
as an opportunistic investor to mint money. Global companies defined the
processes and trained Indian professionals in order to execute the job but
unfortunately India failed to showcase its strength in the BPO sector the way
it showed it to IT sector. The reasons are many but some of the basic error
which companies did turned out to be suicidal and those are as follows:
1. Data
Integrity mechanism were flawed
2. Gaps
in Training and Retraining
3. Outsourcing
of work
4. Behavior
with the Client
5. Cheating
with Clients
6. Committed
vs Delivered Delivery
7. And
many more
Few incident of data theft by an employee came to International media which made most of the
companies suspicious about ethical processes. The South East Asia based countries took the opportunity and grabbed most of the business of India and in turn India lost value Foreign currency as well as millions of citizens lost their job.
